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WebRunner Service FAQ

A list of Frequently Asked Questions about the WebRunner Service.

For help on installing WebRunner, click here.

Q: What is WebRunner
A: WebRunner is a product that accelerates your Web surfing experience using your existing phone jack and modem with NO additional equipment and NO waiting! It's the high-speed surfing solution with the convenience of dial-up.

Q: What are the hardware and software requirements for using WebRunner?
A: WebRunner currently supports Windows 95/98/ME, Windows NT 4, and Windows XP. Please note: WebRunner does *NOT* support Windows Vista.

The minimum system requirements to run WebRunner are:
- 90 MHz Pentium processor with 64 MB of RAM
- Windows 95 with Service Pack 2 or higher
- 28.8k modem or higher
- At least 12 MB of free disk space
- Internet Explorer 4.0 or higher

We recommend:
- Pentium III processor with 128 MB of RAM
- Windows 98 or higher
- 56K modem
- At least 20 MB of free disk space
- Internet Explorer 6.0 or higher

Netscape and other Browsers: WebRunner does not officially work with browsers other than IE, though testing shows it to work fine. We expect clarification on this shortly. Until then, we strongly recommend use with IE 4 or higher. The higher the version number, the better.

WebRunner does NOT support the following operating systems: Macintosh, Windows 3.11 or earlier, Windows Vista, Windows CE, Palm OS, Sega Dreamcast, Sony Playstation 2, Microsoft X-Box, Web TV, Unix/Linux for PC/Mac, and Mobile Phone Web.

Q: Why do I need WebRunner?
A: It's fast - With WebRunner you will be able to view Web pages and read Web-based e-mail in a flash. It's easy - All you need is a phone jack. Start enjoying high-speed Web surfing today with NO additional equipment and NO waiting. It's just a fraction of the price of most DSL or cable offerings.

Q: How fast is WebRunner?
A: The exact amount of acceleration can vary, but with WebRunner you will notice a significantly faster experience when you visit Web sites, read your e-mail on the Web, and perform many other Web-based activities up to 6 times faster!

Q: How does WebRunner work?
A: Before the text and graphics that make up Web pages get sent to you over your phone line, WebRunner compresses them using a proprietary technology. Less data is sent so the download of pages and your surfing experience are that much faster! In addition, WebRunner stores elements of the Web sites you visit frequently so you do not have to re-download them every time you visit these sites.

Q: What browsers can I use with WebRunner?
A: WebRunner works with many popular browsers. The only requirement is that the browser must be able to set a proxy server.

Q: What gets accelerated with WebRunner?

The Following Is Accelerated The Following Is Not Accelerated

Web pages - HTML, markup and JavaScript

Graphics including JPEG and GIF images

Text

E-mails

Streaming media, audio and video files

Secure pages, such as those used for online banking and credit card forms

Attachments such as music or digital photo.

File Transfers

Q: Will WebRunner speed up everything I do on the Web?
A: WebRunner accelerates certain text and graphics on Web pages. With WebRunner you will notice a significantly faster experience when you visit Web sites, read your e-mail on the Web, download email using an email client like Outook Express and perform many other Web-based activities. WebRunner will not currently accelerate file downloads such as music files, streaming media or secure web pages.

Q: How Do I Sign up for WebRunner?
A: To add WebRunner to your existing service, call 1-888-593-3764

Q: Does WebRunner speed up e-mail downloads?
A: WebRunner will speed up Web-based e-mail programs such as webmail. It will not, however, increase the speed of downloading attachments or files, nor will it speed up non-Web-based e-mail programs such as Outlook Express.

Viewing Secure Pages when using WebRunner
WebRunner does not interfere with secure pages (such as those where you enter personal or credit card information), although it does not accelerate them either. You will not see speed improvements when viewing these types of pages.

Q: Where Can I Download WebRunner?
A: If you have already signed up for the WebRunner Accelleration service and need to download another copy, please click here.

Q: How do I install WebRunner?
A: Installation is very easy. Simply download the WebRunner installer and save it to your desktop. Then, double-click on the file to install WebRunner.
If you have already signed up for the WebRunner service and just need to download the software, click here.
If you have not yet signed up for Internet Service, call FrogNet at 1-888-593-3764 to signup for the service.

Viewing Secure Pages when using WebRunner
WebRunner does not interfere with secure pages (such as those where you enter personal or credit card information), although it does not accelerate them either. You will not see speed improvements when viewing these types of pages.

Q: Does WebRunner speed up e-mail downloads?
A: Yes, WebRunner automatically accelerates your email traffic (POP3 and SMTP) for all popular email clients such as Eudora, Outlook, Outlook Express and Netscape Mail. Other email clients should work transparently as well. WebRunner will also speed up Web-based e-mail programs such as webmail.
 
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